Refund & Cancellation Policy

This Refund and Cancellation Policy governs Member+ subscriptions, Business Pro subscriptions and any future paid services offered by GuideGuru.

1. Membership Cancellations

Member+ subscribers may cancel their subscription at any time through the applicable billing platform or payment provider.

Cancellation prevents future renewals but does not automatically entitle the member to a refund for any period already used.

2. Business Pro Cancellations

Business Pro subscribers may cancel their subscription at any time.

Where cancellation occurs during an active billing period, access to Business Pro features may continue until the end of the paid period.

3. Refund Requests

Refund requests will be reviewed on a case-by-case basis and in accordance with applicable South African consumer protection laws.

GuideGuru may approve or deny refund requests based on the circumstances of each case.

4. Situations Where Refunds May Be Considered

• Duplicate payments.
• Billing errors.
• Technical issues that prevented access to paid services.
• Incorrect charges caused by platform error.
• Other circumstances approved by GuideGuru.

5. Situations Where Refunds May Not Be Granted

• Change of mind after use of the service.
• Failure to cancel before renewal.
• Lack of use of membership benefits.
• Business performance expectations not being met.
• Suspension due to policy violations.
• Fraudulent activity.

6. Promotional Purchases

Special promotions, discounted subscriptions and limited-time offers may have additional refund restrictions which will be communicated at the time of purchase.

7. Chargebacks

Users are encouraged to contact GuideGuru before initiating a chargeback through their bank or payment provider.

GuideGuru reserves the right to suspend accounts associated with fraudulent or abusive chargeback activity.

8. Subscription Changes

GuideGuru may change subscription pricing, features or billing structures in the future.

Where practical, existing subscribers will be notified of significant changes before they take effect.

9. Processing of Approved Refunds

Approved refunds will normally be returned through the original payment method used during purchase.

Processing times may vary depending on the payment provider and financial institution involved.

10. Contact

For refund or cancellation enquiries:

GuideGuru
Email: info@guideguru.co.za