Last Updated: May 2026
This Refund and Cancellation Policy governs Member+ subscriptions, Business Pro subscriptions and any future paid services offered by GuideGuru.
Member+ subscribers may cancel their subscription at any time through the applicable billing platform or payment provider.
Cancellation prevents future renewals but does not automatically entitle the member to a refund for any period already used.
Business Pro subscribers may cancel their subscription at any time.
Where cancellation occurs during an active billing period, access to Business Pro features may continue until the end of the paid period.
Refund requests will be reviewed on a case-by-case basis and in accordance with applicable South African consumer protection laws.
GuideGuru may approve or deny refund requests based on the circumstances of each case.
Special promotions, discounted subscriptions and limited-time offers may have additional refund restrictions which will be communicated at the time of purchase.
Users are encouraged to contact GuideGuru before initiating a chargeback through their bank or payment provider.
GuideGuru reserves the right to suspend accounts associated with fraudulent or abusive chargeback activity.
GuideGuru may change subscription pricing, features or billing structures in the future.
Where practical, existing subscribers will be notified of significant changes before they take effect.
Approved refunds will normally be returned through the original payment method used during purchase.
Processing times may vary depending on the payment provider and financial institution involved.
For refund or cancellation enquiries:
GuideGuru
Email: info@guideguru.co.za