Privacy Policy

GuideGuru respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains what information we collect, how it is used, and the choices available to you when using GuideGuru and its related services.

1. Information We Collect

We may collect:

• Name and surname
• Email address
• Phone number
• Business information and listing details
• Membership and subscription information
• Customer account information
• Guru Games participation and rewards data
• QR redemption and loyalty activity records
• Technical and device information
• Website usage analytics

2. How We Use Your Information

• Create and manage customer accounts
• Create and manage business accounts
• Publish and maintain listings
• Process memberships and subscriptions
• Validate QR scans and redemptions
• Administer Guru Games campaigns
• Provide customer support
• Improve platform functionality
• Communicate important updates
• Comply with legal requirements

3. Sharing of Information

GuideGuru does not sell or rent personal information.

Information may be shared with trusted service providers where necessary to operate the platform, including hosting providers, payment providers, authentication services and analytics tools.

4. Cookies and Analytics

GuideGuru uses cookies, browser storage and analytics technologies to improve performance, maintain login sessions and better understand platform usage.

You may disable cookies through your browser settings, although certain features may stop working correctly.

5. Business Listings

Information submitted by businesses for public listings may be displayed publicly on GuideGuru. Business owners are responsible for ensuring that submitted information is accurate and lawful.

6. Data Security

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, disclosure or loss.

No online service can guarantee absolute security.

7. Your Rights

Under POPIA you may:

• Request access to your information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Object to certain processing activities
• Withdraw consent where applicable

8. Data Retention

Information is retained only as long as reasonably necessary to provide services, comply with legal obligations and maintain platform records.

9. Third-Party Services

GuideGuru may link to external websites, booking systems, social media platforms and third-party services. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page.

11. Contact Us

For privacy-related questions or requests:

GuideGuru
Email: info@guideguru.co.za